Evolving Customer Communications to the Cloud
The definitive guide to SaaS CCM
SaaS CCM: A Tool to Simplify Customer Communications Management
According to Insight Partners, the global Customer Communications Management (CCM) market is expected to grow by 11.4% from 2022-2028, reaching a total of $2.75 billion.
While traditional CCM software is typically designed for on-premise deployment and uses a perpetual license model, a new generation of CCM deployment models is emerging. The cloud-based, Software-as-a-Service (SaaS) CCM offers a quick and easy deployment process, subscription-based pricing with simple contracts, and allows business users to transform customer communications immediately through the cloud. It's crucial to evaluate your options and determine the best deployment approach for your business and customer experience goals, whether you're considering incorporating CCM into your tech stack or transitioning from an on-premise solution to SaaS.
Download the white paper for answers to your cloud SaaS CCM questions, including:
- Top benefits and key considerations of migrating to a cloud SaaS solution
- If a cloud-based SaaS solution is right for your current stage of CCM maturity
- How cloud SaaS differs from other cloud architectures, and which is right for you
- What the migration process looks like, associated costs, and timeframe
- Whether cloud SaaS offers the performance and scale to handle future growth
- Bonus - Checklist to help plan your cloud migration journey
