Future-proofing the Customer Communications Experience: Insights from Capgemini and Quadient
Imminent change in data security compliance legislation is arriving rapidly for financial and telecommunications institutions in 2024, thanks to the Shared Responsibility Framework (SRF) proposed by the Monetary Authority of Singapore (MAS), and this will have a major impact on the way financial services and telecommunications institutions communicate to their customers.
New Blog Mini-Series
What is the Shared Responsibility Framework?
An introduction on what the communications compliance landscape will look like as related to the Shared Responsibility Framework
How can your organisation get ahead of the SRF regulation?
An exploration of a few ways in which you can make the regulation work in your favor by delivering top of the line customer communications.
Having the right CCM partner during this transition
Implementing these necessary changes resulting from the SRF and making them work within your organisation doesn't have to be a hassle. Certainly, having a reliable Customer Communications Management (CCM) partner by your side is crucial for the deployment and execution of these risk-mitigating regulatory changes.
Here is where Quadient Inspire can come into play to support you during this journey. Watch this quick video to learn more about the key aspects in which a first-rate CCM partner can help you deliver exceptional communications during a time when industry regulations are soaring
Don't just comply with regulation, be sure to stay ahead of it
Navigating The New Regulatory Landscape: Integrating Compliance into your Omnichannel Strategy
White paper
Industries like financial services, telecom, and utilities, throttled by regulations, legacy technology, and organisational/data silos, need to pay particular attention to the omnichannel imperative.
Download this white paper to learn:
- Why compliance executives have a major role in the changing regulatory landscape in APAC
- The clear and the not-so-clear matters that require compliance oversight
- How customer communications act like a presentation card and how they can help you go beyond compliance
