Quadient Innovation Day Denmark 2025
Reimagining. Together.
Tuesday, September 30, 2025
Hotel NH Collection Copenhagen
Join us for the annual Customer Communication event, designed for IT and business professionals!
Discover other Innovation Day dates and venues around the world in 2025 here
Whether you're a Quadient user, prospective client, or strategic partner, this event is a unique opportunity to explore the evolving landscape of customer communications. Gain insights into ensuring regulatory compliance and driving innovation to optimize your communication strategies. Learn from real-world case studies, connect with industry experts, and equip your organization to meet future challenges with confidence.
Join us in shaping the future of customer communication.
Get a glimpse of the atmosphere at our 2024 Innovation Day
What’s in store for the 2025 edition
Discover how innovations like AI, regulatory compliance, and interactive CX solutions are transforming the way organizations connect with their customers.
Hear directly from our clients as they share how improving their customer communications has boosted both operational efficiency and customer satisfaction.
Take the opportunity to connect with other professionals in the field. Share your experiences and get personalized advice from Quadient experts and partners.
Agenda
8:00 - 8:30
Reception and breakfast
Start your day with a relaxed breakfast and take this opportunity to connect and network with your peers.
8:30 - 8:45
Welcome to Innovation Day
Casper Bech Andersen and Sarah Cruickshanks, our regional representatives, will kick off the day with a warm welcome and a brief overview of the event.
8:45 - 9:15
Simplifying the Future: How AI is Redefining Expertise
As technology evolves, complexity is no longer a barrier—it’s a catalyst for simplicity. Explore how global trends in AI are transforming complex systems into intuitive experiences and redefining who leads and how.
9:15 - 9:45
Who’s Really in Charge of Customer Experience? Spoiler: It’s Not Your MAP.
Find out why Inspire is the smart bet. MAPs market, CXMs manage, CPaaS connects—but who actually communicates? Discover how Inspire quietly powers the customer experience behind the scenes.
9:45 - 10:30
Bankdata’s Journey: Choosing Quadient and Aiming for the Public Cloud
Join Bjarke Nissen and Jesper Henriksen as they share Bankdata’s unique journey. Discover why they chose Quadient Inspire Flex, their plans for public cloud adoption, and how the team is embracing self-service and a shift-left approach. Gain insights into their vision for the future and practical takeaways you can apply.
10:30 - 10:50
Break and networking
Recharge with a coffee and connect with fellow attendees in our Customer Communications area.
10:50 - 11:20
Panel discussion
Details to be announced soon.
11:20 - 11:50
Platform to Powerhouse: Inspire Vision and Roadmap
Quadient unveils the bold evolution of Inspire—from a communication platform to a strategic powerhouse driving experience-led innovation. We will share our vision and roadmap to help organizations deliver hyper-personalized, context-aware engagement that builds loyalty and drives measurable impact.
11:50 - 12:00
Wrap-up
Casper Bech Andersen and Sarah Cruickshanks will close the day by summarizing key takeaways and thanking you for being part of this journey.
12:00 - 13:00
Lunch and networking
Close the event with a lunch and continue the conversation with peers and Quadient experts.
Speakers
Casper Bech Andersen
Account Manager | Quadient
Jesper Henriksen
Senior Software Developer | Bankdata
Sarah Cruickshanks
Account Manager | Quadient
Bjarke Nissen
Product Owner - Bankdata
Rudi Ricther
VP Digital Sales Enterprise EMEA | Quadient
Christie H. Kristensen
Podcaster & Co-Founder | Pantrium
Jenny Gaffner
Head of Marketing | Ikano Bank
Martin Refslund
Solution Architect | Quadient
Media Partner
Pantrium
Business is messy, and leaders aren’t perfect. Pantrium is a space, through the podcast and local meetups, to explore what it really takes to lead, build, and grow in an AI-fueled world where the rules are being redefined in real time. Here, we share the real stories that rarely get told: the messy middle, bold decisions, and quiet moments that shape everything.
Register now
The event is exclusively for professionals in the customer communication field. Due to limited seating and complimentary access, all registrations were reviewed, and confirmation emails were sent individually.
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