Quadient Innovation Day Helsinki 2025
Reimagining. Together.
Wednesday, October 22, 2025
NH Collection Helsinki Grand Hansa - Socis room
Join us for the annual Customer Communication event, designed for IT and business professionals!
Discover other Innovation Day dates and venues around the world in 2025 here
Join us on Wednesday, October 22, in Helsinki for Innovation Day 2025, hosted by Quadient in collaboration with our partner Edita Prima Oy. This exclusive event will take place at the elegant NH Collection Helsinki Grand Hansa – Socis Room, offering an inspiring setting for a day of forward-thinking discussions and meaningful connections.
Whether you're already working with Quadient or just beginning to explore how to elevate your customer communications, this event is designed to provide valuable insights and practical takeaways. We’ll explore how organizations can enhance communication accessibility, integrate AI into their customer engagement strategies, and stay ahead of evolving expectations. You’ll also get a first look at Quadient’s future roadmap and hear success stories that showcase the real-world impact of innovative communication solutions.
This event offers a unique opportunity to engage in in-depth conversations, exchange ideas with peers, and build lasting connections in a relaxed and collaborative environment.
We look forward to welcoming you to a morning of innovation, inspiration, and shared discovery in the heart of Helsinki.
Get a glimpse of the atmosphere at our 2024 Innovation Day
What’s in store for the 2025 edition
Discover how innovations like AI, regulatory compliance, and interactive CX solutions are transforming the way organizations connect with their customers.
Hear directly from our clients as they share how improving their customer communications has boosted both operational efficiency and customer satisfaction.
Take the opportunity to connect with other professionals in the field. Share your experiences and get personalized advice from Quadient experts and partners.
Agenda
8:00 - 8:30
Reception and breakfast
Start your day with a relaxed breakfast and take this opportunity to connect and network
8:30 - 8:45
Welcome to Innovation Day
Sarah Cruickshanks (Partner Account Manager, Quadient) and Jussi Naumanen (Chief Digital Information Officer, Edita Prima) share how their collaboration is delivering smarter, more efficient customer communications. This session will explore the partnership’s vision, key achievements, and the joint strategies shaping the future
8:45 - 9:15
Who’s Really in Charge of Customer Experience? Spoiler: It’s Not Your MAP.
Find out why Inspire is the smart bet. MAPs market, CXMs manage, CPaaS connects - but who actually communicates? Discover how Inspire quietly powers the customer experience behind the scenes.
9:15 - 10:00
European Accessibility Act (EAA) and Accessibility in Finland
Guest speaker, details to be announced soon
10:00 - 10:20
Break and networking
Recharge with a coffee and connect with fellow attendees
10:20 - 10:50
OP Financial Group – The Road to Accessible Document Creation
Hear first-hand from an OP representative on how Inspire Adapt has transformed their approach to creating compliant, accessible communications – delivering efficiency, consistency, and stronger customer experiences
10:50 - 11:35
Inspire Adapt walk-thru and demo
See Inspire Adapt come to life in this interactive walk-thru. From setup to delivery, discover how it makes creating compliant, accessible communications faster, easier, and more impactful
11:35 - 12:05
Platform to Powerhouse: Inspire Vision and Roadmap
Quadient unveils the bold evolution of Inspire - from a communication platform to a strategic powerhouse driving experience-led innovation. We will share our vision and roadmap to help organizations deliver hyper-personalized, context-aware engagement that builds loyalty and drives measurable impact.
12:05 - 12:30
Wrap-up
Sarah Cruickshanks (Partner Account Manager, Quadient) and Jussi Naumanen (Chief Digital Information Officer, Edita Prima) will close the day by highlighting the key insights from the sessions, reflecting on the value of collaboration, and thanking you for being part of this shared journey
Speakers
Jussi Naumanen
Chief Digital and Information Officer | Edita Prima
Sarah Cruikshank
Account Manager | Quadient
Martin Refslund
Solution Architect | Quadient
Register here
The event is exclusively for professionals in the customer communication field. Due to limited seating and complimentary access, all registrations were reviewed, and confirmation emails were sent individually.
Location
