Innovation Day Sweden 2025

Quadient Innovation Day Sweden 2025

Reimagining. Together.

Tuesday, October 7, 2025

Biblioteket Live | Stockholm, Sweden

Join us for the annual Customer Communication event, designed for IT and business professionals!

Discover other Innovation Day dates and venues around the world in 2025 here

Whether you're a Quadient user, prospective client, or strategic partner, this event offers a unique opportunity to gain insights into the evolving landscape of customer communication. Discover how to integrate AI, ensure regulatory compliance, and drive innovation to optimize your communication processes. Learn from real-world case studies, engage with industry experts, and prepare your organization for the challenges ahead.

Join us in shaping the future of customer communication.

Get a glimpse of the atmosphere at our 2024 Innovation Day in Sweden

What’s in store for the 2025 edition

Discover how innovations like AI, regulatory compliance, and interactive CX solutions are transforming the way organizations connect with their customers.

Hear directly from our clients as they share how improving their customer communications has boosted both operational efficiency and customer satisfaction.

Take the opportunity to connect with other professionals in the field. Share your experiences and get personalized advice from Quadient experts and partners.

Agenda

8:00 - 8:30

Reception & Breakfast

Start your day with a relaxed breakfast and take this opportunity to connect and network with your peers.

8:30 - 8:45

Welcome to Innovation Day

Sarah Cruickshanks and Casper Bech Andersen, our regional representatives, will kick off the day with a warm welcome and a brief overview of the event.

8:45 - 9:30

Simplifying the Future: How AI is Redefining Expertise

As technology evolves, complexity is no longer a barrier—it’s a catalyst for simplicity. Explore how global trends in AI are transforming complex systems into intuitive experiences and redefining who leads and how.

9:30 - 10:15

Who’s Really in Charge of Customer Experience? Spoiler: It’s Not Your MAP.

Find out why Inspire is the smart bet. MAPs market, CXMs manage, CPaaS connects—but who actually communicates? Discover how Inspire quietly powers the customer experience behind the scenes.

10:15 - 10:40

Break and networking

Recharge with a coffee, connect with fellow attendees in our Customer Communications area, and explore the demo booths!

10:40 - 11:10

Customer Panel: From Vision to Value, Real Customer Journeys

Discover how and why customers came to the Quadient Inspire, the value they’ve unlocked, and the lessons they’ve learned along the way.

11:10 - 11:40

Impact & Innovation: Use Cases for Growth

Explore real-world use cases in process and cost optimization, organic growth, and new business opportunities to drive impact and innovation.

11:40 - 12:10

Peer Roundtables: From Today to Your Next Move

Interactive roundtables with peers for insightful, interactive discussions designed to encourage valuable insights into challenges, what's next, use cases, and more.

12:10 - 13:10

Lunch and networking

Take a moment to enjoy lunch, continue the conversation with peers, and connect with Quadient experts.

13:10 -13:40

Simplify, Scale, Succeed: The Power of Expert Managed Services

Discover how our managed services can transform your business by simplifying CXM operations with proactive monitoring, enabling seamless scalability and template management to support your growth, and driving success through expert support for security and performance. Our tailored solutions reduce costs, minimize downtime, and free your team to focus on core goals, all powered by cutting-edge tools and customized plans. With our dedicated post-sale customer success team, we ensure ongoing support and optimization to keep your operations thriving. Join us to unlock the full potential of your business!

13:40 -14:10

Migration: Methodology and AI-Enhanced Approach for Seamless Transitions

Explore how our improved migration methodology, powered by automation and AI support, simplifies complex transitions. With automatic migration capabilities and intelligent assistance, we reduce manual effort, improve accuracy, and accelerate deployment. Learn how this modern approach helps businesses migrate faster, safer, and with greater confidence.

14:10 - 14:35

Afternoon break and networking

Recharge with a coffee, connect with fellow attendees in our Customer Communications area, and explore the demo booths!

14:35 - 15:05

Fireside Chat: The Inspire Effect

In this fireside chat, Swedbank reveals how they simplified operations, improved engagement, and delivered measurable value with Inspire.

15:05 - 15:50

Platform to Powerhouse: Inspire Vision and Roadmap

Quadient unveils the bold evolution of Inspire—from a communication platform to a strategic powerhouse driving experience-led innovation. We will share our vision and roadmap to help organizations deliver hyper-personalized, context-aware engagement that builds loyalty and drives measurable impact.

15:50 - 16:00

Wrap-up

Casper Bech Andersen and Sarah Cruickshanks will close the day by summarizing key takeaways and thanking you for being part of this journey. Stay afterwards for casual drinks and networking.