Innovation Day Sweden 2025

Quadient Innovation Day Sweden 2025

Reimagining. Together.

Tuesday, October 7, 2025

Biblioteket Live | Stockholm, Sweden

Register now!

Join us for the annual Customer Communication event, designed for IT and business professionals!

Discover other Innovation Day dates and venues around the world in 2025 here

Whether you're a Quadient user, prospective client, or strategic partner, this event offers a unique opportunity to gain insights into the evolving landscape of customer communication. Discover how to integrate AI, ensure regulatory compliance, and drive innovation to optimize your communication processes. Learn from real-world case studies, engage with industry experts, and prepare your organization for the challenges ahead.

Join us in shaping the future of customer communication.

Get a glimpse of the atmosphere at our 2024 Innovation Day in Sweden

What’s in store for the 2025 edition

Discover how innovations like AI, regulatory compliance, and interactive CX solutions are transforming the way organizations connect with their customers.

Hear directly from our clients as they share how improving their customer communications has boosted both operational efficiency and customer satisfaction.

Take the opportunity to connect with other professionals in the field. Share your experiences and get personalized advice from Quadient experts and partners.

Agenda

8:00 - 8:30

Reception and breakfast

Start your day with a relaxed breakfast and take this opportunity to connect and network with your peers.

8:30 - 8:45

Welcome to Innovation Day

Casper Bech Andersen and Sarah Cruickshanks, our regional representatives, will kick off the day with a warm welcome and a brief overview of the event.

8:45 - 9:30

Simplifying the Future: How AI is Redefining Expertise

As technology evolves, complexity is no longer a barrier—it’s a catalyst for simplicity. Explore how global trends in AI are transforming complex systems into intuitive experiences and redefining who leads and how.

9:30 - 10:15

Who’s Really in Charge of Customer Experience? Spoiler: It’s Not Your MAP.

Find out why Inspire is the smart bet. MAPs market, CXMs manage, CPaaS connects—but who actually communicates? Discover how Inspire quietly powers the customer experience behind the scenes.

10:15 - 10:40

Break and networking

Recharge with a coffee, connect with fellow attendees in our Customer Communications area, and explore the demo booths!

10:40 - 12:10

Breakout Sessions & Roundtables

Choose a breakout room based on your interests: get an introduction to Inspire, hear from customers, explore Quadient’s capabilities, join interactive roundtables with peers, and much more!

12:10 - 13:10

Lunch and networking

Take a moment to enjoy lunch, continue the conversation with peers, and connect with Quadient experts.

13:10 -14:40

Breakout Sessions & Roundtables

Choose a breakout room based on your interests: get an introduction to Inspire, hear from customers, explore Quadient’s capabilities, join interactive roundtables with peers, and much more!

14:40 - 15:05

Afternoon Break and networking

Recharge with a coffee, connect with fellow attendees in our Customer Communications area, and explore the demo booths!

15:05 - 15:50

Platform to Powerhouse: Inspire Vision and Roadmap

Quadient unveils the bold evolution of Inspire—from a communication platform to a strategic powerhouse driving experience-led innovation. We will share our vision and roadmap to help organizations deliver hyper-personalized, context-aware engagement that builds loyalty and drives measurable impact.

15:50 - 16:00

Wrap-up

Casper Bech Andersen and Sarah Cruickshanks will close the day by summarizing key takeaways and thanking you for being part of this journey. Stay afterwards for casual drinks and networking.

The agenda is currently being finalized and may be subject to change. The final version will be published as the event approaches. Stay tuned!