On-demand Webinar
Solving the Personalization Paradox: From Data to Delight with AI, GenAI and Real-Time Insights
In today’s competitive market, customer expectations for personalised, seamless experiences have never been higher. Yet many organisations still struggle to turn customer data into meaningful interactions. Real-time analytics, AI, and Generative AI (GenAI) offer powerful solutions to bridge the gap between data and true customer delight.
In this recorded session, our experts explore how organisations are transforming customer communications using real-time insights, AI-driven personalisation, and faster, smarter content creation.
Watch the recording to learn more about:
• Harnessing customer data and insights in real-time:
Many organisations struggle to turn customer data into actionable insights, but real-time analytics and AI can help deliver relevant, personalised communications instantly.
• Enhancing engagement across channels while maintaining consistency:
Inconsistent cross-channel messaging weakens brand trust, but a centralised CCM approach ensures a unified, seamless experience across all customer touchpoints.
• Using GenAI to boost content creation and reduce time-to-market:
Manual content creation slows down campaigns, while Generative AI enables fast, scalable, and tailored content for different segments and use cases.
• Delivering hyper-personalised, context-aware communications:
Traditional personalisation often falls short, whereas hyper-personalisation powered by AI tailors messages to each customer’s context, behaviour, and journey stage.
Meet the speakers who share their insight during the session:
Abhishek Bhel
Principal Engineer, Nagarro
Abhishek Bhel specialises in architecting CCM solutions for credit unions and insurance enterprises. With over seven years of experience, he focuses on designing and implementing end-to-end CCM strategies using Quadient Inspire, integrating modern cloud-based solutions.
Bill Scheid
Integration Architect, Nagarro
Bill Scheid provides consulting services for CCM customers across all stages of the project lifecycle. With 13 years of industry experience, he specialises in requirements gathering, installations, integration with external systems, architecting software environments, and document development. He is certified in multiple Quadient Inspire products, including Designer, Scaler, and Automation.
Robert Thomas
Partner Sales Manager, Middle East & Africa, Quadient
Rob Thomas is a seasoned software professional, with over ten years of experience in the technology domain, primarily in the arenas of Customer Communications Management (CCM) and Customer Experience (CX). Having operated in multiple geographies across EMEA, his project expertise spans a range of verticals including driving business outcomes in the BFSI, Utilities, and Telco sectors.
Register now to access the recording and discover how you can elevate your communications strategy through AI-driven personalisation and real-time insights.
