Don't Let Customer Communications Management Be Your Weakest Link
Quadient Inspire : The Customer Communications Platform with More Choices - Less Limits
Is your customer communications solution feeling outdated?
╰┈➤ Concerned about costly, time-consuming, and risky transitions?
╰┈➤ Frustrated with outdated and unsupported legacy systems?
╰┈➤ Worried that your customers' demands are outpacing your communications capabilities?
The Hidden Drivers of Poor Customer Communications
90%
of businesses experience stunted growth and operational inefficiencies due to reliance on obsolete systems1
40%
of IT budget is allocated to maintain and upgrade existing platforms2
76%
of businesses lose data because of downtime, disrupting CX and creating data compliance liabilities3
1/3
of IT spend is wasted, this can be from lack of cost visibility or uncontrolled scalability4
1, 3 Audacia, The cost of legacy IT; August 21, 2019 | 2 McKinsey & Co | 4 Fronterra
What We Do and How We Help
Quadient Inspire is a world-class, flexible Customer Communications Solution (CCM) that never goes out of date! Create and deliver personalised, compliant customer communications across all channels, from one centralised platform.
SaaS
Transform your customer experience overnight with our high-performance, SaaS customer communications solution - Inspire Evolve. Reduce your Total Cost of Ownership (TCO) and eliminate the need to invest in expensive hardware.
On-Premise
Create a centralised customer communications hub to manage all aspects of the customer life cycle, with Inspire Flex. Get a high Return on Maintenance (ROM) and benefit from the fastest release dates in the industry. We deliver updates every 2 months and major releases every 20!
Hosted
Flex-as-a-Managed-Service (FaaMS) combines our award-winning CCM solution, Inspire Flex, with expert management and hosted infrastructure. A 95% Quadient customer satisfaction rating, your own CSM, and a +400 strong R&D team - rest assured that we are committed to your success.
Quadient Inspire allows you to initially deploy in any environment - on-prem, public/private cloud, hybrid, cloud SaaS, or as a hosted managed service - and flexibly migrate to another deployment option as your needs change.
Upgrade to the Leading Any-Premise CCM Solution
We offer the market's leading approach to any-prem. Allowing you to:
🗹 Reduce costs: Maximise your CCM investment with a future-proof infrastructure. Sustain long-term success with the ability change to a different deployment option at any point without changing vendors.
🗹 Save time: Easily switch from on-prem to SaaS with AI-driven migration.
🗹 Avoid disruption: Avoid downtimes with 24/7 365 days support. Migrate without loss of existing templates, content or logic. Inspire's shared code base allows you to lift and shift your critical assets with ease.
🗹 Comply : Reduce compliance risk with Inspire's stringent authoring controls, intelligent approval workflows, and automated rules.
AI-driven migration that cuts through the complexity
According to Madison Advisors, "Quadient has taken a unique approach to expedite CCM platform consolidation and migration from legacy technology. By starting with output files and extracting and categorising content within the file and loading into Inspire Content Manager, enterprises reduce time spent on specification gathering by as much as 95%."
Discover how PacificSource expedited their migration from outdated Cutomer Communication Management (CCM) solution to Quadient Inspire.
🗹 Consolidation and reduction in content blocks
🗹 Scalability in effecting changes across the board
🗹 Content that’s more polished and consistent
🗹 A faster and easier migration
Project Leaders Trust Quadient for Excellent Execution
Top-Ranked Leader in Customer Communications
Quadient Achieves Leader Position in 2024 SPARK Matrix for Customer Communications Management
Quadient Named Leader for the Second Time in the IDC MarketScape Addressing the CCM Market
Quadient Positioned as a Leader in the Aspire CCM-CXM Leaderboard for the Fifth Consecutive Year
