Inspire Customer Connections with Exceptional Communications

Streamline Your Operations and Consolidate Your Customer Communications Systems with Quadient Inspire Flex  

30%
On average, 30% of an organization's tech is made up of legacy systems1
90%
90% of IT Decisionmakers believe that legacy systems hinder their process2
95%
95% of organisations are planning to consolidate their vendors in the next 12-months3
1,2 Audacia, The cost of legacy IT; August 21, 2019. | 3 CIO.com 2023 poll on CIO Tech Talk Community
  • Is your increasingly complex infrastructure creating department silos, duplicating efforts, and creating an inconsistent customer experience?
  • Has your organization accumulated a mess of channel, business, and department-specific applications for your employees over the years?
  • Has meeting constantly changing regulatory requirements created countless document revisions and created an unstable IT foundation?
Say goodbye to complex, legacy software and hello to a centralized, modern CCM solution, designed to help you meet your customers where it matters most

Solve your critical customer communication challenges with centralized customer communications management (CCM)

Creating brand loyalty starts with a strong CX and personalized communications on your customer preferred channels. Learn how a centralized, omnichannel Customer Communication Management (CCM) solution helps to keep your organization customer-centric.

Did you know? 

Companies with well-defined omnichannel experience management achieve a 91% higher year-over-year increase in customer retention rates. *Source: Aberdeen Group

Inspire Flex - The Omnichannel Customer Communications Platform Where You Can:

Transform without Disruption +

Consolidate your systems and reduce migration time and effort by 90% with rapid AI migration technology and industry leading portability to any-premise.

Import data in nearly any format and seamlessly integrate enterprise and third-party systems with a vast array of plug-ins and connectors, including:

  • Apache Kafka integration
  • Connection to Java Message Service (JMS) servers
  • and support for HTTP requests via the OAuth 2.0 protocol.

Scale and Flex Your Communications+

Simplify the movement and management of large volumes of customer communications (+10M annual) without compromising performance.

Reduce Your Operating Costs+

Significantly reduce the operational complexity and cost of maintaining legacy tools by consolidating your multiple systems or homegrown solutions into a single unified platform.

A guided editing workflow with intelligent authoring assistance enables rapid content creation, while revision & change tracking accelerate approvals and reduce content audits

Improve Regulatory Compliance+

Inspire Flex excels in industries with stringent regulatory requirements (e.g., banking, insurance, healthcare). Its built-in compliance features (e.g., audit trails, secure communication) ensure businesses can meet legal standards while avoiding risk.

And Satisfy Your Customers+

Personalize your customer communications across multiple channels quickly with automated workflows. Experience a 50% reduction in customer lead times that can take your correspondence processing from months to days, and weeks to minutes.

Features that Will Help You Streamline the Entire Customer Communications Management (CCM) Lifecycle

Create, approve, and deliver consistent, omnichannel communications from a centralized, end-to-end solution that eliminates the need for siloed delivery systems, reducing strain on IT and enabling enhanced CX orchestration
✓ Template Design and Management
✓ Content Authoring & Interactive Editing
✓ Omnichannel Journey Orchestration
✓ High-Speed Production Job Processing
✓ Preference-Driven Delivery & Tracking
✓ Automatic Archiving and Retrieval
✓ Automated Testing and Quality Control
Available in Multiple Languages & Regions!
Design+

Create accessible templates for all channels, including complex print communications featuring dynamic charts and fully branded HTML5 emails, from a single drag-and-drop design interface. Build engaging content and preview display across channels.

Compose+

Define variable data template logic and integrate data feeds from multiple sources to automate the dynamic composition of personalized digital and print communications for on-demand, high-volume batch, or interactive output.

Personalize+

Bring templates into the collaborative authoring and editing environment of Inspire Interactive, a Flex component that allows business users to personalize template content via a guided editing workflow that enforces brand and compliance rules.

Deliver+

Deliver across email, mobile, web, and print channels according to your channel preference rules. Custom delivery workflows can also be enabled via omnichannel orchestration, which allows events to drive real-time delivery path optimizations.

A CCM Solution Trusted by Enterprise

And Endorsed by Top Analysts

Quadient Achieves Leader Position in 2024 SPARK Matrix for Customer Communications Management
Quadient Named Leader for the Second Time in the IDC MarketScape Addressing the CCM Market
Quadient Positioned as a Leader in the Aspire CCM-CXM Leaderboard for the Fifth Consecutive Year

See What Our Customers Are Saying

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