The EU Accessibility Act Is Here – Is Your CCM Strategy Compliance-Ready?

The European Accessibility Act (EAA) came into force on June 28, 2025, requiring organizations across the EU to ensure their digital communications are fully accessible to individuals with disabilities.

From PDFs and emails to customer portals and public-facing documents, non-compliance can now lead to legal penalties, lost business, and reputational damage — especially in regulated industries like BFSI, retail, transportation, and public services.

This 45-minute recorded webinar is now available on demand, offering clear guidance on what’s required, showcasing real solutions in action, and exploring how you can help your organization — and your wider ecosystem — remain compliant moving forward.

What you’ll learn:

✔ What the EAA means for digital communications — and the risks of non-compliance, from fines to reputational damage

✔ Key standards explained: PDF/UA, WCAG, EN 301 549

✔ How to convert existing documents using Adapt, and ensure new documents are compliant with Inspire

✔ Demo replay: Watch how easy it can be to deliver accessible communications at scale

✔ How to set your team up for success — and turn compliance into a competitive advantage

This webinar is designed for:

• Quadient partners across EMEA

• Customer communication, compliance, CX, or IT teams

• Leaders in BFSI, telecom, transport, retail, and public services

• Anyone supporting accessibility, inclusion, or digital transformation efforts

Whether you're a Quadient partner or part of the wider ecosystem, you’re invited to watch the recording and share it with your network.

Casper Bech Andersen is an experienced digital transformation and customer communication specialist with over a decade of industry experience. As an Enterprise Account Manager at Quadient, he helps organizations reimagine how they connect with their customers — ensuring communications are not only personalized and scalable, but also inclusive and compliant with evolving regulations.

Casper works closely with enterprise clients to align communication strategies with accessibility standards such as PDF/UA and WCAG, particularly in the lead-up to the European Accessibility Act. With a strong background in AI-powered automation and omnichannel delivery, he brings a practical, results-driven perspective to building accessible customer experiences that reduce complexity, increase engagement, and support long-term compliance.

Martin Refslund is a seasoned Solution Architect at Quadient, specializing in customer communication management and SaaS solutions. He brings extensive experience in guiding organizations through digital transformation initiatives, with a strong focus on creating scalable, accessible, and compliant customer communications. Martin has worked closely with enterprises to implement solutions that not only enhance customer experience but also meet strict accessibility standards—ensuring inclusive communication for all. His background spans software implementation, CX strategy, and solution architecture, making him a trusted advisor in the intersection of technology and customer engagement.