Quadient Innovation Day Brussels 2025
Thursday, January 23, 2025 | Brussels
Don't miss the annual CCM CXM gathering in Benelux!
Innovation Day is coming to Brussels!
Join us in the heart of the EU capital for an exclusive Quadient event. This year, we’ll dive into the future of Customer Communications Management (CCM) and explore how innovation is reshaping the way we connect with customers across all channels.
Stay tuned for an inspiring day filled with insights on AI integration, accessibility in communications, and a sneak peek at our future roadmap. It’s an opportunity to learn, network, and engage with industry leaders in a city renowned for its spirit of connection and innovation.
Reimagining Customer Communications
Delve into trends and innovations, including the influence of AI on CCM, advancements in accessibility, and the seamless management of personalized, secure, and cloud-based communications.
Gain insights from client testimonials highlighting the transformative effects of efficient customer communication management on both operational efficiency and customer experience.
Engage, connect, and expand your professional network with fellow customer communication experts. Share best practices and receive personalized guidance from Quadient's experts and our esteemed partners.
Shaping CX in Regulated Industries: Innovations and Real-World Examples
Simon Anthonis
Partner | EY VODW
Join Simon Anthonis, Partner at EY and co-founder of EY VODW, for an in-depth session on how hyperpersonalization and empowering business users are reshaping customer experience. With his vast expertise in Customer Experience, Customer-Centric Innovation, and Digital Transformation, Simon shares actionable insights and real-world examples from top organizations in regulated industries.
Simon Anthonis is Partner at EY and co-founder of EY VODW, the EY entity that focuses on Customer Experience, Customer Centric Innovation and Digital Transformation. Simon is also EY Consulting's Innovation Leader for the Europe West region.
Agenda
We look forward to welcoming you to Quadient's Innovation Day Brussels, where you'll hear from esteemed speakers on the future of AI-driven customer communications, accessibility and compliance, success stories from customers, and Quadient's roadmap for tomorrow.
8h45-9h30
Registration and coffee
Take advantage of this opportunity to engage and network with your peers over coffee and tea.
9h30 - 9h45
Welcome to Innovation Day
In this inspiring welcome session, Marie Gaillard, VP Sales France Benelux will explore the major trends and challenges shaping the Customer Communications Management (CCM) industry, including the impact of AI and automation on customer engagement, the transformative influence of accessibility regulations like the European Accessibility Act on communication practices, and the critical role of digitalization and cloud solutions in modernizing CCM strategies.
9h45 - 10h15
Shaping CX in Regulated Industries: Innovations and Real-World Examples
Join Simon Anthonis, Partner at EY and co-founder of EY VODW, for an in-depth session on how hyperpersonalization and empowering business users are reshaping customer experience. With his vast expertise in Customer Experience, Customer-Centric Innovation, and Digital Transformation, Simon shares actionable insights and real-world examples from top organizations in regulated industries..
10h15-10h45
Access for all: ensuring clarity and inclusivity in the digital age of document communication
Meeting customers’ needs means meeting every customer's needs. As print moves to pixels, regulations increasingly require organizations to communicate with enhanced clarity and accessibility to customers with visual impairments across digital channels.
In this session, Robin Tilburg, Senior Solution Architect, will cover how Quadient enables companies to deliver clear, meaningful, accessible, accurate, and compliant customer communications every time, to every customer.
10h45-11h15
Break and networking
Enjoy a moment to engage with your peers in the Customer Communication area.
11h15-11h45
Digital Transformation and Document Generation: Randstad’s Journey with Autimatic and Quadient
Discover how Randstad collaborated with Autimatic’s autistic employees to design and migrate templates and building blocks for seamless automatic document generation with Quadient Inspire. Join us to uncover this inspiring success story and see how this innovative approach transformed communication while enhancing operational efficiency and agility.
11h45-12h15
Engie customer success story : Revolutionising Customer Communications in the Utility Industry
Join Bert Jan Wezeman as he shares how ENGIE transformed its CCM processes using innovative technologies to enhance efficiency and customer engagement. This inspiring testimonial highlights how modernizing CCM processes with cutting-edge technologies improved document generation, optimized costs, ensured security and compliance, and boosted operational agility.
12h15-13h45
Lunch and networking
Enjoy a break and engage with our experts.
13h45-14h45
Embrace the future tomorrow: see where the Inspire roadmap can take you
Quadient customers can trust that their technology partner is continuously investing in innovation to keep them ahead of the competition. Join Antoine Hémon-Laurens for an exclusive glimpse into the future of Quadient Inspire, including new benefits and tools currently in development. Additionally, Craig Prince will present the powerful capabilities of Inspire Digital Vault, showcasing how it enhances digital archiving.
14h45-15h15
Customer Success Story: How CCM Drives Successful Digital Transformation and User Satisfaction
Discover how LaLux, a leading insurance company, embarked on its digital transformation journey with CCM. Learn about the challenges faced, strategies implemented, and the remarkable outcomes achieved through their commitment to innovation, facilitated by SWORD.
15h15-16h
Wrap-up and networking
VP Sales France Benelux Marie Gaillard will wrap up Innovation Day Brussels. Connect with industry peers and unwind after a productive day of insights and discussions!
Meet our speakers
Marie Gaillard
VP Sales France Benelux | Quadient
Simon Anthonis
Partner | EY VODW
Antoine Bertora
Head of Presales & Indirect Sales | Quadient
Alexis Brice
Business Unit Director | SWORD
Antoine Hémon-Laurens
Product Marketing Director | Quadient
Dieudonné Makonga
CXM Practice Lead | SWORD
Eddy Nicolas
Deputy Director, Analysis and Development Manager | LaLux
Geert Pauwels
CEO & Founder | AUTIMATIC
Craig Prince
Head of UK & SVP of Sales | Joisto
Gérald Randrianarison
Chef de projet | LaLux
Robin Tilburg
Senior Solution Architect | Quadient
Bert Jan Wezeman
Business Consultant CCM/CXM | Canon
Innovation Day Brussels will take place at the Hilton Grand Place on January 23rd from 9:00 AM to 4 PM
Join us in the heart of the EU capital for an exclusive Quadient event. With its interiors adorned with chandeliers, Hilton Grand Pace is located near Brussels Central Station and just three blocks from the iconic Grand Place.
Registration for this event is closed as we have reached full capacity.
You can add your name to our waitlist for a chance to secure a spot if one becomes available! For more details, please refer to our FAQ.
We look forward to seeing you at Innovation Day Brussels! The event is exclusively for professionals in the customer communication field. Due to limited seating and complimentary access, all registrations are reviewed, and confirmation emails are sent individually.
Are you a Quadient partner? Reach out to your Alliance & Channel Manager to learn about participation details.
FAQ
How can I get to the event venue?
Here are the options for getting to the venue:
By car: Parking information near the Hilton Brussels Grand Place is available : https://www.interparking.be/fr/parkings/bruxelles/grand-place/
By public transport: The De Brouckère metro station is just a 5-minute walk from the hotel.
By taxi or VTC: The hotel address is Hilton Brussels Grand Place, Carrefour de l'Europe 3, 1000 Brussels, Belgium.
Is there parking available on-site?
A public Interparking parking lot is located beneath the hotel and is directly accessible by elevator. Reservations and payments must be made directly with the parking facility or through its website: https://www.interparking.be/fr/parkings/bruxelles/grand-place/
The main entrance is located at 104 Rue Marché aux Herbes, 1000 Brussels.
Can I join a waitlist for the event?
Yes, you can! If a spot becomes available, we will contact individuals on the waitlist in the order they joined. Please don’t hesitate to contact us at s.khalil@quadient.com. to join the waitlist
Can I transfer my registration to another person?
Yes, if you are unable to attend, you can transfer your registration to a colleague or another person from your company. Please inform us in advance by contacting our team at c.kamdem@quadient.com.
Can I attend remotely?
The event is exclusively in-person to maximize interaction and networking between participants.
Can I bring a guest?
Each registration is personal. If you would like to bring a guest, please ask your colleague or guest to complete a separate registration form.
Will there be translations or multilingual sessions?
All presentations and discussions will be held in English.
Who should I contact for any further questions?
