Quadient Innovation Day Brussels 2025
Reimagining. Together.
November 20th | Manos Conference Center
Innovation Day is coming to Brussels, the must-attend event for CCM & CXM professionals!
Join us on Wednesday, November 20, at the Manos Conference Center in Brussels for an exclusive Quadient event focused on the future of customer communications. Designed for professionals looking to modernize their communication strategies, this day offers valuable insights whether you’re already working with Quadient or just beginning your journey.
We’ll explore key trends like making communications more effective, the role of AI in enhancing customer experience, and what’s ahead on Quadient’s innovation roadmap. You’ll also hear real-world success stories that show how modern communication strategies drive real business impact.
Beyond the sessions, it’s a great opportunity to connect with peers, share ideas, and tackle today’s challenges together.
Whether you’re looking to optimize, scale, or innovate, join us for a day of insights, inspiration, and conversation!
Take a glimpse into the atmosphere of our last Innovation Day in Brussels
Reimagining. Together.
Delve into trends and innovations, including the influence of AI on CCM, advancements in accessibility, and the seamless management of personalized, secure, and cloud-based communications.
Gain insights from client testimonials highlighting the transformative effects of efficient customer communication management on both operational efficiency and customer experience.
Engage, connect, and expand your professional network alongside fellow customer communication experts. Share best practices and receive tailored guidance from Quadient's experts and our esteemed partners.
Agenda
8:30-9:00
Reception & Breakfast
Start your day with a relaxed breakfast and take this opportunity to connect and network with your peers.
9:00 - 9:30
Welcome to Innovation Day Brussels
Marie Gaillard, our regional representative, will kick off the day with a warm welcome and a brief overview of the event.
9:30 - 10:15
Simplifying the Future: How AI is Redefining Expertise
As technology evolves, complexity is no longer a barrier—it’s a catalyst for simplicity. Explore how global trends in AI are transforming complex systems into intuitive experiences and redefining who leads and how.
10:15 - 11-00
Customer testimonial: Step-by-Step Towards Mature Customer Communication: Strategy in Action
Discover how Symeta Hybrid guides organizations through every phase of their communication transformation using a clear maturity model. From ad-hoc processes to integrated omnichannel strategies, Symeta provides a strategic roadmap for growth. Canon IMS supports this journey with smart technologies and platform integrations tailored to each stage — from print optimization to full digital enablement.
11:00 - 11:30
Break and networking
Recharge with a coffee, connect with fellow attendees in our Customer Communications area.
11:30 - 12h15
Reimagining Customer Communications: Migration
Your existing Customer Communications Management system is showing its age. It’s a bottleneck. It was never designed for the omnichannel, hyper-personalised, and digitally-led CX to which your customers demand today. Customer Experience transformation projects get discussed internally but ability to execute is laboured by an antiquated solution or a combination of solutions needing to be unpicked.
12h15 - 13:45
Lunch
Take a moment to enjoy lunch, continue the conversation with peers, and connect with Quadient experts!
14:00 - 14:45
Platform to Powerhouse: Inspire Vision and Roadmap
Quadient unveils the bold evolution of Inspire—from a communication platform to a strategic powerhouse driving experience-led innovation. We will share our vision and roadmap to help organizations deliver hyper-personalized, context-aware engagement that builds loyalty and drives measurable impact.
14h45 - 15:30
R17 Deep Dive: Maximize your impact with the latest Inspire innovations
Dive into the new features of R17, with exclusive demos and practical tips to help you maximize their impact in your projects!
15:30 - 16:00
Wrap-up
Marie Gaillard will close the day by summarizing key takeaways and thanking you for being part of this journey. Stay afterwards for casual drinks and networking.
Meet our speakers
Marie Gaillard
VP Sales Enterprise France Benelux | Quadient
Valérie Colin
VP Global Product Marketing | Quadient
Richard Adolf
Solution Architect CXM | Quadient
Marvin Peters
Solution Consultant | Canon Nederland
Nicolas Roels
Sales & Marketing Manager | Symeta Hybrid
Robin van Tilburg
Solutions Architect CXM | Quadient
Andres Vela
Product Manager CXM | Quadient
Secure your spot today!
This event is reserved for professionals in IT, Customer Communication, Digital Transformation, Innovation, and Document Management. Attendance is free, but space is limited. Register now to secure your place. We recommend a maximum of two participants per company.
Due to limited seating and complimentary admission, all registrations will be reviewed, and confirmation emails sent individually.
Are you a Quadient partner? Please contact your Alliance & Channel Manager for participation details.
Having trouble registering or have any questions?
Feel free to contact Soumaya Khalil by email at s.khalil@quadient.com
Please note:
This is an exclusive event with limited capacity and requires prior registration. The organizer reserves the right to deny access to agencies and technology providers who are not event sponsors.
Innovation Day Brussels is now full
Please join the waitlist if you’d like to participate.
