Quadient Innovation Day Sweden 2024

Reimagining Customer Communications

Tuesday, September 3, 2024 | Stockholm, Sweden

Registrations have closed

Don't miss the annual CCM CXM meeting in the Nordics!

Discover other Innovation Day dates and venues around the world in 2024 here

Join us for an exclusive event hosted by Quadient in the historic Central Post Office Building (7A Posthuset) at 28-34 Vasagatan, Stockholm, Sweden. This iconic venue, inaugurated in 1903, served as the heart of Swedish postal services, reflecting Quadient's origins in physical communications. Over the years, we have evolved from focusing on postal communications to leading the way in Customer Communications Management (CCM), dedicated to delivering personalized, readily-available, consistent, meaningful, convenient, and secure communications across all channels.

At this event, we will explore key topics such as enhancing accessibility in communications, integrating AI into our solutions, and unveiling our future roadmap. Attendees will also hear success stories that demonstrate the transformative impact of effective CCM. This event is not just about learning; it’s also a prime opportunity to network with industry peers, share insights, and discuss the future of customer communications.

It will be a day of insightful discussions, valuable connections, and forward-thinking innovation at this exclusive gathering. We look forward to welcoming you to engaging presentations and networking in a venue that beautifully ties our historical roots to our modern vision.

Take a glimpse into the atmosphere of our last Innovation Day in Sweden:

Special keynote speaker

Linda Öhling | Founder and Consultant at House of CX

Linda Öhling has + 20 years of experience from transforming organisations to become customer centric, including roles at Business Sweden, Differ and Trygg-Hansa. She is the founder of and consultant at House of CX, supporting organisations to become customer centric and creating sustainable organisations reaching ambitious goals.

Linda is teaching Customer Experience Management at IHM Business School and is co-founder of CX Circle, a newly established program for exchanging experiences within CX in Sweden. She is now together with a business collegaue exploring a new path to drive change within CX, writing a book on the theme.

Agenda

AI, Cloud, personalization, accessibility, CCM modernization: dive into this 2024 edition!

8:00 - 9:00

Registration and coffee

Take advantage of this opportunity to engage and network with your peers over coffee and tea.

9:00 - 9:15

Welcome to Innovation Day

Our regional representatives, Casper Bech Andersen and Sarah Cruickshanks, will welcome all of you to the event.

9:15 - 9:45

Revolutionize your customer communications to embrace the future

Join Nicolas de Beco, Quadient CSO, as he talks about the crucial role of digital transformation in today's world where regulations, expenses, and outdated products can hinder progress towards goals. Discover how businesses across the globe are leveraging new technologies, such as AI and digital solutions, to enhance customer engagement and satisfaction.

9:45 - 10:15

The power of Quadient Inspire: Meet the future, today

Leading companies around the world use Quadient to transform their interactions with their customers and ensure they are ahead of their competitors.

In this session, Andrew Stevens will give you an overview of the end-to-end possibilities of the Inspire platform and the benefits that Quadient brings to enterprises of all sizes.

10:15 - 10:45

Break and networking

Enjoy a moment to engage with your peers in the Customer Communication area.

10:45 - 11:15

Enhance your TX: focus on what matters by transitioning from legacy On-Prem CCM to SaaS

Explore the success story of Doctricks AB with Quadient Inspire Evolve. Discover how Petrus Näslund and his team transformed their workload management and improved customer experiences by migrating from legacy on-premises CCM to SaaS.

11:15 - 11:45

Building the case for transformation

Are you struggling with balancing limited budgets and competing priorities? Don't let the status quo hinder your customer experience transformation.

Join Andrew Stevens as he uncovers the hidden costs of poor communications and helps you build a business case to maximize ROI instead of settling for the cost of doing nothing as you kickstart value-driving efficiency with Quadient.

11:45 - 12:15

Access for all: ensuring clarity and inclusivity in the digital age of document communication

Meeting customers’ needs means meeting every customer's needs. As print moves to pixels, regulations increasingly require organizations to communicate with enhanced clarity and accessibility to customers with visual impairments across digital channels.

In this session, Casper Bech Andersen, Account Manager, and Martin Refslund, Solution Architect, will cover how Quadient enables companies to deliver clear, meaningful, accessible, accurate, and compliant customer communications every time, to every customer.

12:15 - 13:00

Lunch and networking

Enjoy a break and engage with our experts.

13:00 - 13:30

Customer centricity: time to make the shift from talking to doing

Customer centricity is becoming part of a growing number of business strategies and plans. Thus when it comes to driving change leaders often ask themselves, so how do we do this? In her session Linda Öhling, Founder and Consultant at House of CX, explores the how in customer centricity, focusing on nine core abilities that are equally important to make change happen. Linda shares her experience from driving change towards customer centricity including key opportunities and common pitfalls.

13:30 - 14:00

Powering success: ENIT’s seamless implementation and production rollout of Inspire for EOn

This presentation will detail ENIT's journey in implementing the Inspire solution for EOn, highlighting the strategies and best practices that ensured a smooth transition from development to production. Ronnie Wilhelmsen Gardell, Senior Consultant at ENIT, will explore the challenges faced, the solutions employed, and the significant benefits realized post-deployment. Attendees will gain insights into how ENIT's methodical approach and collaboration with EOn drove enhanced communication capabilities and operational efficiency.

14:00 - 14:30

Mastering migration: Quadient's proven methodology for seamless transitions

In this session, Jan Lang, Professional Services Manager, will walk through the methodology that Quadient uses in migration projects, showcasing our approach to ensuring seamless transitions and successful outcomes with real examples.

14:30 - 15:15

Embrace the future tomorrow: see where the Inspire roadmap can take you

Quadient customers have the confidence of knowing that their technology partner is continuously investing in innovation to keep them ahead of the competition. Join Jenda Knoulich as he closes the day with an exciting look at the future of Quadient Inspire and what additional benefits and tools are in the works.

15:15 - 15:30

Wrap-up

Our regional representatives, Casper Bech Andersen and Sarah Cruickshanks, will wrap up Innovation Day Sweden 2024.

15:30 - 16:30

Networking and refreshments

But don't go yet—join us for networking and refreshments at the end of the event. Connect with industry peers and unwind after a productive day of insights and discussions.