ENTERPRISES TRUST QUADIENT INSPIRE
3 of the Top 5
Fortune 500 Banks
4 of the Top 5
Fortune 500 P&C insurers (stock)
4 of the Top 5
Global 2,000
Five Signs Your CCM Management Platform No Longer Serves You
The Changing State of CCM
If you’re one of the many businesses that made a major historical investment in a Customer Communications Management (CCM) system, but are now questioning if that investment is continuing to deliver the innovation and flexibility that you need to stay competitive, then it’s time to conduct an assessment. Migration can be scary, but letting your customer experience suffer due to outdated, ineffective technology is far more dangerous.
To help you determine whether your vendor is the right fit for your current and future needs, we’ve compiled the five telltale signs of a CCM that no longer serves you.
WHAT WE DO
Quadient provides world-class, flexible CCM solutions
SaaS
Transform your customer experience overnight with our high-performance, SaaS customer communications solution.
On Premise
Create and deliver personalized, compliant customer communications across all channels, from one centralized platform.
Hosted
Quadient Managed Services (QMS) combines our award-winning CCM solution, Inspire Flex, with expert management and hosted infrastructure.
Your Changing CCM Needs - Our Flexible Solutions
Realize the power of any-premise CCM
The key to future-proofing your infrastructure is flexibility. Quadient Inspire allows you to initially deploy in any environment —on-prem, public/private cloud, hybrid, cloud SaaS, or as a hosted managed service—and flexibly migrate to another deployment option as your needs change.
We offer the market’s leading approach to any-prem, allowing you to:
- Maximize your CCM investment with a future-proof infrastructure
- Eliminate mandatory migrations that are costly and time-consuming
- Easily switch from on-prem to SaaS
Expedite Digital Transformation with InspireXpress
InspireXpress applies artificial intelligence (AI), machine learning (ML), and natural language processing (NLP) to the time-consuming problem of retiring legacy CCM systems, saving thousands of person-hours.
BACKED BY EXPERTS
Quadient Achieves Leader Position in 2023 SPARK Matrix for Customer Communications Management
Quadient Named Leader for the Second Time in the IDC MarketScape Addressing the CCM Market
Quadient Positioned as a Leader in the Aspire CCM-CXM Leaderboard for the Fifth Consecutive Year
TRUSTED BY ENTERPRISES
PacificSource expedites migration from legacy technology with Quadient InspireXpress
Multistate U.S. health insurer partners with Quadient to enhance the customer experience for its more than 600,000 members.
When PacificSource selected Quadient Inspire for its Customer Communications Management solution, the company had 14 years’ worth of legacy processes, templates, and content blocks to rationalize and migrate to the new system. The team decided to utilize Quadient InspireXpress for the migration, and achieved:
- Consolidation and reduction in content blocks
- Scalability in effecting changes across the board
- Content that’s more polished and consistent
- A faster and easier migration
Watch Brandy Williams, PacificSource Senior Application Developer, explain how InspireXpress gave her and her team the confidence to migrate their legacy technology to Quadient Inspire smoothly and quickly.
