Quadient Innovation Day United Kingdom 2024

Thursday, October 10, 2024 | London, UK

Our annual Customer Communication event is back!

Discover other Innovation Day dates and venues around the world in 2024 here

This is an exclusive event hosted by Quadient in an iconic venue in the heart of Covent Garden in De Vere Grand Connaught Rooms, 61 - 65 Great Queen Street, London, WC2B 5DA.

Gain valuable insights from our line-up of special guest speakers as they unveil strategies, share best practices, and showcase real-world use cases that have reshaped the customer experience landscape.

It will be a day of insightful discussions, valuable connections, and forward-thinking innovation at this exclusive gathering. We look forward to engaging presentations and networking in a venue that beautifully ties our historical roots to our modern vision.


Registration has now CLOSED


Attend Quadient Innovation Days - London and Learn About:

The AI-led future of customer communications and Quadient CCM/CXM
Building your business case for customer communications management software
CCM accessibility and compliance to help transform your business
Quadient roadmap and how we're planning to meet your needs tomorrow

Take a look into a past London Innovation Day and what to expect:

What's new: Innovation Day 2024 will be held in conjunction with Quadient Partner Xchange, a breakout session dedicated to our partner community in the afternoon.


Agenda

8:00 - 9:00
Registration and coffee
9:00 - 9:15
Welcome to Innovation Day
9:15 - 9:45
Revolutionise your customer communications to embrace the future
Join Nicolas de Beco, Senior Vice President, Product Marketing and Strategy ICA as he talks about the crucial role of digital transformation in today's world where regulations, expenses, and outdated products can hinder progress towards goals. Discover how businesses across the globe are leveraging new technologies, such as AI and digital solutions, to enhance customer engagement and satisfaction. 
9:45 - 10:15
The power of Quadient Inspire: Meet the future, today
Leading companies around the world use Quadient to transform their interactions with their customers and ensure they are ahead of their competitors. 

In this session, Andrew Stevens, Product Marketing Manager will give you an overview of the end-to-end possibilities of the Inspire platform and the benefits that Quadient brings to enterprises of all sizes.
10:15 - 10:45
Break
10:45 - 11:15
Building the case for transformation
Are you struggling with balancing limited budgets and competing priorities? Don't let the status quo hinder your customer experience transformation. 

Join Andrew Stevens, Product Marketing Manager as he uncovers the hidden costs of poor communications and helps you build a business case to maximize ROI instead of settling for the cost of doing nothing as you kickstart value-driving efficiency with Quadient.
11:15 - 11:45
Access for All: Ensuring Clarity and Inclusivity in the Digital Age of Document Communication
Meeting customers’ needs means meeting every customer's needs. As print moves 
to pixels, regulations increasingly require organizations to communicate with enhanced clarity and accessibility to customers with visual impairments across digital channels. 

In this session, Anthony Chan, VP for CXM Sales & Operations will cover how Quadient enables companies to deliver clear, meaningful, accessible, accurate, and compliant customer communications every time, to every customer.
11:45 - 12:15
Deploying digital connections without the cost
Digital transformation promises faster, more valuable, and more efficient engagements with customers. But, hefty development costs can stall efforts. 

But what if that upfront cost wasn't huge? Join Nick Emanuel, Senior Solution Architect as he explores the benefits that Inspire iForms and Inspire Evolve bring, allowing you to accelerate your digital transformation and create a seamless customer experience that keeps your customers loyal, without the need for an 8-figure budget.
12:15 - 13:00
Lunch
13:00 - 13:30
Partner session - Barney Hosey (Signal)
13:30 - 14:00
Customer hosted session - Gavin Fagg (British Gas)
14:00 - 14:30
PSO Session - Inspire Flex as a Managed Service (IFaaMS) - Martin Blažíček & Christopher Prince (Quadient)
14:30 - 15:00
Break
15:00 - 16:00
Embrace the future tomorrow: see where the Inspire roadmap can take you
Quadient customers have the confidence of knowing that their technology partner is continuously investing in innovation to keep them ahead of the competition. Join Join Avi Greenfield, VP of CXM Product Management as he closes the day with an exciting look at the future of Quadient Inspire and what additional benefits and tools are in the works.
16:00 - 16:15
Wrap-up
16:15 - 18:30
Networking

Agenda

15:00 - 15:05
Welcome
15:05 - 15:30
CXM Partner Programme Intro
15:30 - 16:00
Partner Product Marketing - Focus on Evolve
16:00 - 16:30
CXM Partner Demand Generation
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