Demystifying the AI Hype in Customer & Regulated Communications
Thursday May 14, 2026 | 12:00 PM - 1:00 PM EST
Customer expectations are evolving fast. AI is at the center of that shift.
Organizations today are under pressure to deliver more personalized, real-time communications while navigating increasing complexity around compliance and data privacy. The gap between experimentation and real business impact is where most organizations are struggling and that's exactly what this session addresses.
In partnership with QKS Group, the analysts behind the groundbreaking AI Maturity Matrix — Quadient is bringing you an exclusive session on how AI is transforming the customer communications landscape across financial services, insurance, and healthcare.
Why this matters
The organizations pulling ahead aren't just using AI. They're using it effectively.
- Hyper-personalization at scale — AI enables real-time, omnichannel communications that feel personal, not generic
- Compliance without compromise — Automate complex processes while keeping human oversight where it matters most
- Experience-led competitive edge — CXM leaders outperform peers by turning every touchpoint into a loyalty moment
- From pilots to scalable impact — Most organizations are experimenting. Leaders are operationalizing AI at scale
Who's ready to turn digital disruption into competitive advantage? Register below
What You'll Learn
Four things you'll walk away knowing.
How AI is enabling real-time, hyper-personalized customer communications and what that looks like across financial services, insurance, and healthcare
How to balance automation with human oversight, maintaining compliance and data privacy without slowing down your CXM strategy
What the QKS Group AI Maturity Matrix reveals, where most organizations are falling short and what separates CXM leaders from the rest
How to turn AI into measurable outcomes with practical steps to move from fragmented use cases to scalable, experience-led impact
Speakers
Amandeep
Practice Director & Principal Analyst, QKS Group
Saurabh Raj
Analyst, QKS Group
Kevin McPherson
Senior Client Executive, CXM . Quadient
Ready to move your CXM strategy forward with AI?
Don't miss this conversation. Join Quadient and QKS Group for an exclusive look at what AI-powered customer communication looks like in practice and how to get there.
