Customer Experience Software

Improve the Customer Experience with Inspire Flex: Customer Communications Management (CCM)

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Gain an Omnichannel Advantage - Easily

Transform without Disruption

Integrate and Connect Your Systems

Scale and Flex Your Communications

Reduce Operating Costs

Consolidate your systems and reduce migration time and effort by 90% with rapid AI migration technology and industry leading portability to any-premise.

Import data in nearly any format and seamlessly integrate enterprise and third-party systems with a vast array of plug-ins and connectors, including: Apache Kafka integration, connection to Java Message Service (JMS) servers and support for HTTP requests via the OAuth 2.0 protocol.

Simplify the movement and management of large volumes of customer communications (+10M annual) without compromising performance.

A guided editing workflow with intelligent authoring assistance enables rapid content creation, while revision & change tracking accelerate approvals and reduce content audits.

Significantly reduce the operational complexity and cost of maintaining legacy tools by consolidating your multiple systems or homegrown solutions into a single unified platform.

Say Goodbye to Complex Legacy Customer Experience Software

Design

Create accessible templates for all channels, including complex print communications featuring dynamic charts and fully branded HTML5 emails, from a single drag-and-drop design interface. Build engaging content and preview display across channels.)

Compose

Define variable data template logic and integrate data feeds from multiple sources. You can automate the dynamic composition of personalised digital and print communications for on-demand, high-volume batch, or interactive output.

Deliver

Eliminate siloed delivery systems. Deliver across email, mobile, web, and print channels according to your channel preference rules. Custom delivery workflows can also be enabled via omnichannel orchestration, which allows events to drive real-time delivery path optimizations.

Expand

Take advantage of the full functionalities of Inspire Flex. Modules designed for simple execution by your non-technical teams.

✓ Template Design and Management
✓ Content Authoring & Interactive Editing
✓ Omnichannel Journey Orchestration
✓ High-Speed Production Job Processing. ✓ Preference-Driven Delivery & Tracking
✓ Automatic Archiving and Retrieval
✓ Automated Testing and Quality Control

Available in Multiple Languages & Regions!

Personalise

Bring templates into the collaborative authoring and editing environment of Inspire Interactive, a Flex component that allows business users to personalise template content via a guided editing workflow that enforces brand and compliance rules.

Improve Regulatory Compliance

What Our Customers Say

integration of Quadient Inspire’s interface and design tools into our CCMaaS platform. This integration streamlines workflows, reduces production and distribution time, and ensures seamless data integration with back-office systems.

Gijs le Blanc
CTO, Eclipse Group

Our partnership has enabled a robust...

vision possible...a single workflow that will facilitate, if necessary, the transition to a new business tool in the future, and also the reassignment of current operational staff to higher-value tasks.

Fabienne Tabel
CEO, Recocash

We adopted the most comprehensive...

that talks to literally any system was perfect for our complex operating environment

Tomas Sjöström
CIO, Stralfors

Quadient Inspire’s open architecture...

Inspire Flex excels in industries with stringent regulatory requirements (e.g., banking, insurance, healthcare). Its built-in compliance features (e.g., audit trails, secure communication) ensure businesses can meet legal standards while avoiding risk.

Personalise your customer communications across multiple channels quickly with automated workflows. Experience a 50% reduction in customer lead times that can take your correspondence processing from months to days, and weeks to minutes.

CCM Solutions Trusted by Analysts

Quadient Named Leader for the Second Time in the IDC MarketScape Addressing the CCM Market.

Quadient Positioned as a Leader in the Aspire CCM-CXM Leaderboard for the Fifth Consecutive Year.

Quadient Achieves Leader Position in 2024 SPARK Matrix for Customer Communications Management.